Privacy Policy

How we use your personal information
(Collective RSL Members)

We, Ochil View Housing Association, East Lothian Housing Association, Grampian Housing Association, Castlehill Housing Association, Hillcrest Homes, Sanctuary Scotland Housing Association and Berwickshire Housing Association, jointly manage and operate the These Homes choice-based lettings platform at

When you submit a housing application on These Homes, the personal information contained within your application is made available to us. We are joint controllers of that personal information, which means that we are legally responsible for how we hold and use personal information about you.

It also means we are required to comply with data protection laws when holding and using your personal information. This includes providing you with the details contained within this statement of how we hold and use your personal information, who we may share it with and your rights in relation to your personal information.

For more details on how we manage your personal information, read our full Privacy Policy.

Our use of website analytics

As Registered Social Landlords, we have a legal obligation to ensure we offer value for money to our customers, which includes the money we spend on managing our allocations. To do this we use analytics software (provided by our website provider Housing Online) to review how our website is used. Whilst we do not use cookies for this, we do use other tracking technologies understand how you use the site when you visit. We ensure we respect your privacy in the following ways:

  1. We anonymise data including removing parts of your ip address so you or your location cannot be identified
  2. We support browser 'Do Not Track' settings
  3. We do not share your data with any third parties (other than our website developer and hosting provider)
  4. We do not merge your data with any other data to attempt to identify you
  5. You can directly opt out of tracking and view your tracking status

Cookies our website uses

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

  • sessionid- only valid for your current visit and is used to manage our login system and to provide other functionality necessary for the site to work
  • AWSELB, AWSALBCORS - expires after 7 days. Used by our load balancer to ensure your sessions are kept on the same server during your visits
  • __cfduid - expires after 30 days. Used to protect the system from bots. Will no longer be set from May 10th 2021.
  • googleTranslateAccepted - expires after 7 days. Used to remember whether you have consented to cookies relating to Google Translate.

Performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.

If you use the ReadSpeaker text to speech plug in and accessibility tools the following cookies will be set to remember your settings during use:

  • _rspkrLoadCore - current session
  • ReadSpeakerSettings - 4 days

Targeting cookies or advertising cookies. These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.

None of these cookies are used by this site

Third party cookies

Some of the content on this website is provided by third party services who also use cookies, these include: