We are committed to providing a high level of service and useful information to all customers in a responsible and courteous manner.
We strive to continually improve the service we provide and that is why it is important that you tell us if something goes wrong. It may be that you are dissatisfied with a particular service or maybe you are pleased with the service but think it could be even better. If you have a thought or experience that you would like to share with us then we would like to hear about it. In return, we will let you know what we have learned and the changes we have made as a result of your feedback.
If you are unhappy with a decision regarding your priority pass, an appeal can be made to the Senior Housing Assistant by emailing thesehomes@ospreyhousing.org.uk Your application will be reviewed and you will be made aware of the outcome within 7 days. Should you remain dissatisfied then a further review will be carried out by our Senior Housing Officer who will respond within 28 days.
Any complaints specifically relating to Osprey Housings processes or procedures should be submitted in line with our complaints handling policy.