East Lothian Housing Association

Complaints

We follow the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure. This document is an A5 PDF, if you would prefer the information in another format, please contact us by e-mailing thesehomes@elha.com or calling 01620 828415.

If you would like to make a complaint about the service you have received from us, you can do so using whichever contact method you prefer.

Each quarter we publish an analysis of the complaints we have received.