Introduction
This report contains feedback data from applicants who registered between 1 January 2025 and 31 March 2025.
Results
Number of surveys completed: 121
The number of completed surveys has decreased in the third quarter from 128 in the third quarter.
How long did it take you to register?
How easy did you find it to register?
The percentage of applicants registering within 30 minutes has decreased to 73% from 77% in the second quarter. The proportion of applicants who had difficulty registering remains consistently low at 4%.
Was there anything you found particularly difficult?
Reasons for finding These Homes difficult to use:
| Didn't find it easy not good with computers. |
| Putting in past housing history… |
| I had to call up to ask to be registered before I could re register. |
| Providing extra information on medical problems. |
| I had to get help as my internet an so phone was not working also I’m not very good at going things like this. |
| Providing details, my medical wasn’t accepted cause i have no proof i literally have an appointment start of march so it s a bit frustrating to not get the right kind of badge because i do all my appointments mostly over the phone. |
| There is NO rhyme or reason to the search function. One day there will be 32 in the list. Next day they will be Zero in the list. Next day they will be 22. Now yes this could happen if they were all different house listings on day 3. But they are the same lists from day one. I work in IT and know quite a bit about this sort of thing. Your database needs looked at and your website connection to the database needs looked at. Its awful. |
| Couldn't upload 2 forms of identity. |
| Remembering my previous addresses & dates. |
| Giving full descriptions of wife’s requirements. |
| The areas you want to show and the distance then it's like someone else changes it. |
Can you think of any improvements that would have made the process easier?
Suggestions for improvements:
| Paper if you need them. |
| Online options. |
| MIt would have been good to have a call with someone after registering to make sure I'd filled in my form correctly. The question about disability only allowed one option to be chosen and I'm not sure I picked the best one. |
| Maybe you guys to start collecting medical info with consent. |
| Time limit waiting for it to be changed. |
| Found it a bit confusing uploading a couple of things, had to phone up to get them to add a bit so I could upload a second document , but not a great issue. |
| Let me know where I appeared in the list of priority after the end. |
| Just a list of things required to comlete registration before you start. |
How have you received information?
| Printed Letters | Emails | Facebook Posts | Phone Calls | Other | |
|---|---|---|---|---|---|
| Number | 2 | 107 | 3 | 2 | 14 |
‘Other’ methods of contact:
| Council. |
| Word of mouth. |
| Google. |
| Search engine. |
| Paid a visit to an association home company. |
| my landlord actually told me due to issues i’m having here. |
| Through Dundee City Council. |
| By recommendation. |
| Word of mouth. |
| Word of mouth. |
| Friends. |
| Family and friends. |
| Internet search for housing association. |
| Social services. |
| Text. |
How do you rate the service?
An average of: 8.5/10